And both of these PCs have a NVidia 2GB Graphics Card and are less than a year Old form Dell. As a matter of fact, my test was from PC to PC and that too over AT&T UVerse which is a 12 Mbps / 1 mbps connection on both ends. Splashtop needs to decide if it wants our money and put real work into this or can their business vertical Product is unusable as a remote IT support tool Product has serious architecture issues It works, but no better than a mirrored VNC session. This remote support usage is secondary and an additional "Revenue" vertical that hasn't been properly investigated.
The reason is, their primary base is people using laptops to remote control their home PC's and play video games or in a classroom environment. I've voiced this to their team but i feel they arent going to make a fix soon (PLEASE DO, I'll happily pay when this is fixed). I believe this is a client issue and in some cases i had to reinstall the dashboard app or client remote software to fix. Then disconnect and try to remote control a device, that device connection will fail and likely not allow re connection for a long time. If you are VPN'd into a client and remote something or just have splashtop dashboard running. Because of the #2 issue, there is a side effect that is severe. I believe that there are either not enough servers or they are geographically placed in a poor area for performance.Ģb. Outside the LAN it has to route through a repeater server.
The product will perform a Client-client remote session when both are on the same LAN. There is a workaround to this, which is turn off hardware accelaration for video, I have expressed that this is not feasible (How do you do this for 100+ workstations effectively) and also why should clients suffer poor performance of video 24x7 for a once-in-a-while remote session.Ģ. This means that Servers that are virtualized or other "Business Machines" will be slow to remotely supportġa. If the machines do not have a discrete video card with at least 256MB of ram, then it suffers.
The splashtop client HEAVILY relies on the GPU of the machine to encode the remote session framebuffer. However, at this time there is no fix for these issues.ġ. I have spent time talking to the support folks about this and i must say they are nice an approachable, which is great. The ivory tower of outrageously priced support tools needs to fall, however Splastop is not the tool (At this time) to make this happen. I too agree with everything people have said above.
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